Two different kinds of question, two different places to ask.
Contact your estate’s management — they set dues, approve residents and run gate policy. In the app: More → Contact estate office.
Email [email protected]. For privacy requests and account deletion, [email protected].
Card and transfer payments update within a minute or two. Cash and bank transfers handed to your estate office are marked paid once an administrator records them — contact them if it has been longer than a day.
Vault contents are encrypted on your device with your PIN, so nobody — including us — can recover them. You can reset the vault to start again, but the existing contents cannot be retrieved.
Every pass also has a 6-digit code security can type in manually. Check the pass has not expired or used up its entries.
Check More → Notification settings, and that notifications are allowed for Residents Pro in your phone’s settings.
Email [email protected]. Note that payment records are retained where tax and accounting law requires — see the Privacy Policy.